We take a shot in the dark here and guess this relates to Player.

Player is designed with File Menu/Status Bar/Tab Bar and Toolbar Switched off with the following exceptions:
1. Toolbar will be on if there is a customer toolbar.
2. File menu will be on if there is a customer File Menu.

You can switched them on or off as you please by using SetCurrent()

SetCurrent("Toolbar","On") -- will switch it back on.

SetCurrent("Statusbar","On/Off")

Switch on or off the statusbar in Runtime.

SetCurrent("Tabbar","On/Off")

Switch on or off the tabbar in Runtime

SetCurrent("Toolbar","On/Off")

Switch on or off the Toolbar in Runtime.

SetCurrent("Filemenu","On/Off"[,"Keepline"])

Seitch on or off the FileMenu. If you add the optional Keepline it will keep the white background.