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Product and Application Support Contracts for DataEase (UK)
Three tiers of specialised support for your peace of mind
We know how important your time and work are and that's why we offer a choice of support options to help you along the way when things don't go quite as planned.
Whether you are a small company or a large outfit with hundreds of users we have the right level of support for you. Choose from:
- Personal Support
- Company Support
- Application Support Each contract provides:
- Fax and e-mail support
- Free copy of Dialogue, a magazine packed with helpful articles and tips for DataEase and NetPlus users.
- Direct and exclusive support telephone number.
Personal Support
For an annual fee, the Personal Support contract entitles one named user up to 15 product related calls to dedicated technical support experts in a twelve month period.
Company Support
The Company Support contract will benefit any organisation with a higher numbers of users who require dedicated support, as it entitles six named users to unlimited product related calls within a one year period.
Application Support
Unlike product support queries, this type of service will actually help you solve any problems you encounter with your application, however simple or complicated they are.
We will hold a copy of your application in house so that we can investigate problems locally and if they are not resolved within 48 hours, a software engineer will visit your premises to help you resolve them.
With unlimited application related calls during the one membership, this support tier is ideal for NetPlus developers or organisations with complex or mission critical applications.
Application Support - designed to keep your applications working flat out. The headache cure that saves you precious time and money into the bargain.
For more information call us now on 01708 333 700 or e-mail sales@dataease.com.
